HiTV Terms of Use

Last Updated: November 4, 2022

These Terms of Use govern your use of our service. As used in these Terms of Use, "HiTV service", "our service" or "the service" includes all features and functionalities, recommendations and reviews, our websites, and user interfaces, as well as all content and software associated with our service.

1. HiTV Service

1.1. You must be at least 18 years of age, or the age of majority in your province, territory or country, to become a member of the HiTV service. Minors may only use the service under the supervision of an adult.

1.2. The HiTV service and any content accessed through the service are for your personal and non-commercial use only and may not be shared with individuals beyond your household. We grant you a limited, non-exclusive, non-transferable right to access the HiTV service and HiTV content. Except for the foregoing, no right, title or interest shall be transferred to you. You agree not to use the service for public performances.

1.3. You may access the HiTV content primarily within the country in which you have established your account and only in geographic locations where we offer our service and have licensed such content. The content that may be available will vary by geographic location and will change from time to time.

1.4. The HiTV service, including the content library, is regularly updated. In addition, we continually test various aspects of our service, including our websites, user interfaces, promotional features and availability of HiTV content.

1.5. You agree to use the HiTV service, including all features and functionalities associated therewith, in accordance with all applicable laws, rules and regulations, or other restrictions on use of the service or content therein. You agree not to archive, reproduce, distribute, modify, display, perform, publish, license, create derivative works from, offer for sale, or use (except as explicitly authorized in these Terms of Use) content and information contained on or obtained from or through the HiTV service. You also agree not to: circumvent, remove, alter, deactivate, degrade or thwart any of the content protections in the HiTV service; use any robot, spider, scraper or other automated means to access the HiTV service; decompile, reverse engineer or disassemble any software or other products or processes accessible through the HiTV service; insert any code or product or manipulate the content of the HiTV service in any way; or use any data mining, data gathering or extraction method. In addition, you agree not to upload, post, e-mail or otherwise send or transmit any material designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment associated with the HiTV service, including any software viruses or any other computer code, files or programs. We may terminate or restrict your use of our service if you violate these Terms of Use or are engaged in illegal or fraudulent use of the service.

1.6. The quality of the display of the HiTV content may vary from device to device, and may be affected by a variety of factors, such as your location, the bandwidth available through and/or speed of your Internet connection. 1080P, 720P, 480P and 320P availability is subject to your Internet service and device capabilities. Not all content is available in all formats, such as 1080P, 720P, 480P or 320P and not all VIP subscription plans allow you to receive content in all formats. Default playback settings on cellular networks exclude 1080P, 720P, 480P and 320P content. You are responsible for all Internet access charges. Please check with your Internet provider for information on possible Internet data usage charges. The time it takes to begin watching HiTV content will vary based on a number of factors, including your location, available bandwidth at the time, the content you have selected and the configuration of your HiTV ready device.

1.7. HiTV may solely be used for authorized streaming and to access HiTV content through HiTV ready devices. This software may vary by device and medium, and functionalities and features may also differ between devices. You acknowledge that the use of the service may require third party software that is subject to third party licenses. You agree that you may automatically receive updated versions of the HiTV software and related third-party software.

2. Passwords and Account Access.The member who created the HiTV account and whose Payment Method is charged (the "Account Owner") is responsible for any activity that occurs through the HiTV account. To maintain control over the account and to prevent anyone from accessing the account (which would include information on viewing history for the account), the Account Owner should maintain control over the HiTV ready devices that are used to access the service and not reveal the password or details of the Payment Method associated with the account to anyone. You are responsible for updating and maintaining the accuracy of the information you provide to us relating to your account. We can terminate your account or place your account on hold in order to protect you, HiTV or our partners from identity theft or other fraudulent activity.

3. VIP Membership

3.1. Your HiTV VIP Membership will continue until terminated. To use the HiTV VIP service you must have Internet access and a HiTV ready device, and provide us with one or more Payment Methods. “Payment Method” means a current, valid, accepted method of payment, as may be updated from time to time, and which may include payment through your account with a third party. Unless you cancel your VIP Membership before your billing date, you authorize us to charge the VIP Membership fee for the next billing cycle to your Payment Method (see "Cancellation" below).

3.2. We may offer a number of VIP Membership plans. Some VIP Membership plans may have differing conditions and limitations.

4. VIP Promotional Offers.We may from time to time offer special promotional offers, plans or VIP Memberships (“Offers”). Offer eligibility is determined by HiTV at its sole discretion and we reserve the right to revoke an Offer and put your account on hold in the event that we determine you are not eligible. We may use information such as device ID, method of payment or an account email address used with an existing or recent HiTV VIP Membership to determine Offer eligibility. The eligibility requirements and other limitations and conditions will be disclosed when you sign-up for the Offer or in other communications made available to you.

5. VIP Billing and Cancellation

5.1. Billing Cycle. The VIP Membership fee for the HiTV VIP service and any other charges you may incur in connection with your use of the VIP service will be charged to your Payment Method on the specific payment date. The length of your billing cycle will depend on the type of subscription that you choose when you signed up for the VIP service. In some cases your payment date may change, for example if your Payment Method has not successfully settled, when you change your subscription plan or if your paid VIP Membership began on a day not contained in a given month. We may authorize your Payment Method in anticipation of VIP Membership or VIP service-related charges through various methods.

5.2. Payment Methods. To use the HiTV VIP service you must provide one or more Payment Methods. You authorize us to charge any Payment Method associated to your account in case your primary Payment Method is declined or no longer available to us for payment of your subscription fee. You remain responsible for any uncollected amounts. If a payment is not successfully settled, due to expiration, insufficient funds, or otherwise, and you do not cancel your account, we may suspend your access to the VIP service until we have successfully charged a valid Payment Method. For some Payment Methods, the issuer may charge you certain fees, such as foreign transaction fees or other fees relating to the processing of your Payment Method. Local tax charges may vary depending on the Payment Method used. Check with your Payment Method VIP service provider for details.

5.3. Cancellation. You can cancel your HiTV VIP Membership at any time, and you will continue to have access to the HiTV VIP service through the end of your billing period. To the extent permitted by the applicable law, payments are non-refundable and we do not provide refunds or credits for any partial VIP Membership periods or unused HiTV content.If you signed up for HiTV using your account with a third party as a Payment Method and wish to cancel your HiTV VIP Membership, you may need to do so through such third party, for example by visiting your account with the applicable third party and turning off auto-renew, or unsubscribing from the HiTV VIP service through that third party.

5.4. Changes to the Price and Subscription Plans. We may change our subscription plans and the price of our service from time to time.

6. Warranties and Limitations on Liability. The HiTV service is provided "as is" and without warranty or condition. In particular, our service may not be uninterrupted or error-free. You waive all special, indirect and consequential damages against us. These terms will not limit any non-waivable warranties or consumer protection rights that you may be entitled to under the mandatory laws of your country of residence. 

7. Class Action Waiver. WHERE PERMITTED UNDER THE APPLICABLE LAW, YOU AND HiTV AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, where permitted under the applicable law, unless both you and HiTV agree otherwise, the court may not consolidate more than one person's claims with your claims, and may not otherwise preside over any form of a representative or class proceeding. 

8. Miscellaneous

8.1. Governing Law. These Terms of Use shall be governed by and construed in accordance with the laws of Hong Kong.

8.2. Unsolicited Materials. HiTV does not accept unsolicited materials or ideas for HiTV content and is not responsible for the similarity of any of its content or programming in any media to materials or ideas transmitted to HiTV.

8.3. Customer Support. To find more information about our service and its features or if you need assistance with your account, please contact us by email at [email protected]. In the event of any conflict between these Terms of Use and information provided by Customer Support or other portions of our websites, these Terms of Use will control.

8.4. Survival. If any provision or provisions of these Terms of Use shall be held to be invalid, illegal, or unenforceable, the validity, legality and enforceability of the remaining provisions shall remain in full force and effect.

8.5. Changes to Terms of Use and Assignment. HiTV may, from time to time, change these Terms of Use.We may assign or transfer our agreement with you including our associated rights and obligations at any time and you agree to cooperate with us in connection with such an assignment or transfer.

8.6. Electronic Communications. We will send you information relating to your account in electronic form only, for example via emails to your email address provided during registration.