Last Updated: 2025.11.14
At HiTV, we are committed to providing you with the best user experience. If you're not fully satisfied with your membership or HiCoin purchase, we offer a clear refund policy. Please carefully review the terms below.

1. Membership Refunds

● Eligibility: You may request a refund for your membership within 14 days of your first purchase or renewal. After this period, the membership fee will not be refunded.
● Request Process: To request a refund, please contact our customer support team via email at [email protected] and provide your purchase details. Refunds will be returned to the original payment method.
● Non-Refundable Situations: Refunds will not be processed for any membership benefits already used (including content access) or for expired memberships.

2. HiCoin Refunds

● Eligibility: HiCoin purchases are refundable only within 14 days of the purchase and if the coins have not been used. If HiCoins have been used or consumed, no refund will be provided.
● Request Process: To request a HiCoin refund, please contact our customer support team at [email protected], providing your transaction ID and reason for the refund request.
● Non-Refundable Situations: HiCoins used to purchase in-app content, services, or other features are non-refundable.

3. Processing and Timeline

● Refund requests are typically processed within 5–7 business days. The funds will be returned to the original payment method. ● If the refund is approved, you will receive a confirmation notification.

4. Exceptions

● We reserve the right to refuse a refund if the request does not meet the conditions outlined above or if fraudulent activity is detected. By using our services, you agree to this Refund Policy. If you have any questions or concerns, please contact us at [email protected].